WHY CALL OUR CREAMS ORGANIC?
THE BASIS FOR MOST OF OUR CREAMS ARE BOTANICAL OILS- ALL OF WHICH ARE ORGANICALLY GROWN. WATER IS NOT CONSIDERED ORGANIC AND EMULSIFIERS (A WAXY LIKE SUBSTANCE THAT BINDS WATER AND OIL), ALTHOUGH ARE MADE FROM NATURAL SOURCES ARE NOT AVAILABLE ORGANIC. THEREFORE, WE CONSIDER OUR CREAMS AS ORGANIC AS ONE CAN ACHIEVE. 
 

OUR CREAMS IN A NUTSHELL-
WE HAND MAKE CREAMS WITH THE HIGHEST QUALITY OF INGREDIENTS, ORGANIC WHEREVER POSSIBLE. WE HAVE AVOIDED ANY CHEMICALS INGREDIENTS AND KEPT THE CREAMS AS CLEAN AS POSSIBLE. 
 

WHY ARE SOME OF THE CREAMS OFF WHITE?
DUE TO THE NATURAL COLOUR OF SAY, ROSEHIP SEED OIL (ORANGE), TAMANU OIL (DARK GREEN) AND BLACK SEED OIL (BROWN), OUR CREAMS HAVE A NATURAL COLOUR THAT STEMS FROM THE AMOUNT OF OILS WE USE.  

ARE THE PRODUCTS TESTED ON ANIMALS?
NO. WE HAVE A REMIT THAT IS NOT ONLY AGAINST ANIMAL TESTING BUT NONE OF OUR INGREDIENTS CAUSED HARM TO ANIMALS.


WHY DO YOU NOT HAVE THE LEAPING BUNNY ACCREDITATION?
THE LEAPING BUNNY ONLY COVERS ANIMAL TESTING- IT DOES NOT COVER IF INGREDIENTS HARM ANIMALS- SUCH AS PALM OIL- WHICH IS IN MOST EMULSIFIERS- WHICH ARE USED TO MAKE CREAMS. WE ARE REGISTERED WITH THE VEGAN SOCIETY WHICH NOT ONLY IS THE STANDARD FOR VEGAN PRODUCTS BUT ALSO HAS A POLICY FOR INGREDIENTS NOT BEING HARMFUL OR TESTED ON ANIMALS.
 

DO YOU SELL TO CHINA?
NO BUT SINCE MAY 2021 CHINA HAVE CHANGED THEIR REGULATIONS AND DO NOT REQUIRE ANIMAL TESTING ON CERTAIN PRODUCTS THAT ARE IMPORTED VIA ONLINE SALES. 


DO YOU USE PALM OIL OR PALM OIL DERIVATIVES IN YOUR PRODUCTS?
NO. WE ARE ONE OF VERY FEW SKINCARE BRANDS WHO PRODUCE EMULSIFIED PRODUCTS (I.E. CREAMS) NOT TO DO SO. 


WHY IS PALM OIL 'BAD'?
CREAMS ARE MADE FROM BONDING WATER AND OIL- A PROCESS CALLED 'EMULSIFICATION'. 99% OF EMULSIFIERS ARE PARTLY MADE FROM PALM OIL. PALM OIL PER SE ISN'T BAD FOR YOUR SKIN BUT THE CURRENT PRODUCTION METHODS OF OIL PALM IS HARMFUL TO THE ENVIRONMENT AND ANIMALS BY WAY OF ILLEGAL LOGGING, DEFORESTATION AND ANIMAL HABITAT DISLOCATION. ALTHOUGH THE RSPO (ROUNDTABLE FOR SUSTAINABLE PALM) ARE THE REGULATORY BODY, REPORTS HAVE SHOWN THAT THERE HAS BEEN LITTLE PROGRESS IN REGULATING PALM OIL PRODUCTION TO ENVIRONMENTAL STANDARDS. UNTIL THIS MASSIVELY IMPROVES, WE WANT TO OFFER PEOPLE A CHOICE WHERE FEW EXISTS. 
 

WHAT IS 'REAL CRUELTY FREE'?
NO TESTING ON ANIMALS IS GOOD. NO CRUELTY TO ANIMALS DURING HARVESTING INGREDIENTS IS BETTER. PALM OIL AND IT'S DERIVATIVES IS ONE SUCH INGREDIENT AND IT IS IN A MAJORITY OF WATER BASED SKINCARE. 
 

ARE THE PRODUCTS CERTIFIED PALM OIL FREE?
YES. WE WERE THE FIRST SKINCARE BRAND IN THE UK TO BE CERTIFIED BY POFCAP (INTERNATIONAL PALM OIL FREE CERTIFICATION TRADEMARK). 


IS YOUR POSITION TO BOYCOTT PALM OIL?
NO. WE UNDERSTAND THE COMPLICATED NATURE AND WIDESPREAD USE OF PALM OIL AND THEREFORE SUPPORT THE ONGOING DISCOURSE TO MAKE SUSTAINABLE PALM OIL- SOMETHING THAT CURRENTLY DOES NOT REALLY EXIST. 


ARE THE PRODUCTS CERTIFIED VEGAN?
YES. ALL OF OUR PRODUCTS ARE VEGAN AND CERTIFIED BY THE VEGAN SOCIETY.


ARE THE PRODUCTS CERTIFIED ORGANIC?
UP UNTIL APRIL 2024 ALL OF OUR PRODUCTS WERE CERTIFIED BY THE SOIL ASSOCIATION COSMOS ORGANIC. BUT DUE TO THE COST OF KEEPING THE ACCREDITATION, WE DECIDED TO STOP THIS ANNUAL FEE, KEEP OUR PRICES THE SAME AND DONATE MORE TO CHARITY. WE ALSO KEPT THE FORMULATIONS, SOURCE INGREDIENTS AND STANDARDS THE SAME AS WHEN WE HAD ACCREDITATION- THE ONLY DIFFERENCE IS THAT WE CANNOT USE THE LOGO. 


ARE ALL THE INGREDIENTS YOU USE ORGANIC?
MOST OF THE INGREDIENTS THAT WE COULD AQUIRE ORGANIC. SOME INGREDIENTS SUCH AS WATER, WAX OR EMULSIFIERS ARE NOT CONSIDERED ORGANIC. 


DO ANY OF THE PRODUCTS CONTAIN CHEMICALS?
NONE OF THE PRODUCTS CONTAIN CHEMICALS AND ARE ALL NATURALLY DERIVED IF NOT ORGANIC.


DO YOU USE PRESERVATIVES?
YES. PRESERVATIVES NEED TO BE USED FOR WATER BASED PRODUCTS OR IT WILL GROW MOULD AND BACTERIA. WE CURRENTLY USE AN ECO PRESERVATIVE AND A SALT BASED PRESERVATIVE WHICH ARE THE BEST ON THE MARKET FOR ORGANIC COSMETIC PRODUCTS. 

WE DO NOT USE PHENOXYETHANOL WHICH IS AN UNPLEASANT, CHEAP PRESERVATIVE THAT IS WIDELY USED IN COSMETICS. 


DO YOU USE PARABENS?
NO.


DO YOU USE SLS (SODIUM LAURYL SULFATE)?
NO.


DO YOU USE PEGS (POLYETHYLENE GLYCOL)?
NO. 


DO YOU USE PLASTIC IN YOUR PACKAGING?
NO. ALL OF OUR PACKAGING IN GLASS OR METAL. 


WHO MAKES THE PRODUCTS?
EVERY SINGLE JAR AND TIN ARE HAND MADE BY FOUNDER, JC.


DO YOU DO CONTAINER RETURNS/REFILLS?
AS WE DO NOT HAVE A PHYSICAL SHOP WE CANNOT DO COLLECTIONS OR REFILLS. 


CAN I GET A REFUND IF I DON'T LIKE A PRODUCT?
YES. JUST EMAIL : JC@QUEENIEORGANICS.COM
PROVIDING IT IS WITHIN 28 DAYS OF PURCHASE.


WHY AREN'T THE PRODUCTS PACKAGED IN BOXES?
BECAUSE WE CONSIDER IT A WASTE OF CARD AND ALL THE INFORMATION REQUIRED IS DESIGNED ONTO THE LABELS. 


DO YOU USE POLYSTYRENE FILLER BEANS IN DELIVERY PARCELS?
NO. WE USE EITHER RECYCLED PAPER OR STARCH BASED FILLER WHICH ARE BIODEGRADABLE/WATER SOLUBLE. 


WHICH COUNTRIES DO YOU POST TO?
UK
UNITED STATES
CANADA
HONG KONG
JAPAN

IF THE COUNTRY YOU RESIDE IN ISN'T ON THIS LIST AND YOU WOULD LIKE TO BUY OUR PRODUCTS, PLEASE WRITE US AN EMAIL AND WE WILL CHECK IF WE CAN SEND YOU SOME LOVELY SKINCARE. 
 

SHOULD YOU HAVE ANY QUESTIONS THAT ARE NOT ANSWERED, PLEASE DROP US AN EMAIL:

JC@QUEENIEORGANICS.COM